Legal notice





CUSTOMER POLICY



Ezylife (“We”, “Us”, “Our”) provides the following limited warranty to support our customers. This policy does not replace or affect any rights you may have under applicable consumer protection laws.

This warranty applies only to ezylife products (“Product”) purchased directly from us or through an authorised distributor or retailer, and only when the product is used for personal use, not for resale or commercial purposes. The warranty is valid only in the country or region where the product was originally purchased.

We may update this Policy from time to time, and any changes will be posted on our website. We encourage you to review it periodically. If there is any difference between this Policy and any other document included with the Product, this Policy will apply.

1. Warranty Period

At Ezylife, we stand behind the quality of every product we offer. Each Ezylife product is covered against defects in materials and workmanship under normal use, provided it is used in accordance with our published instructions, specifications, and service guidelines.

For products purchased in India, ezylife offers a 1-year limited warranty starting from the date of delivery.

2. How to Obtain Warranty Service

If you experience any issue with your ezylife product during the warranty period, please contact our customer support team at support@ezylifetech.com or call us at 18002022945.

To help us assist you quickly, please keep the following details ready:

  • The product serial number.
  • The original purchase invoice or receipt, showing the date of purchase and product details.
  • A brief description of the issue and how it occurred.

If you purchased your product from an authorised retailer or distributor and not directly from ezylife, please contact the seller first for initial support.

3. Next Action Steps

Once a warranty claim has been successfully verified, ezylife will assess the issue and, at its discretion, provide one of the following resolutions:

  • Repair the product using new or refurbished parts.
  • Replace the product with a new or refurbished unit that offers functionality equivalent to the original.
  • Replace the product with a new unit of an equivalent or upgraded model, as deemed appropriate by ezylife.

Where applicable, shipping to and from our authorised service centre within the country or region of purchase will be covered, provided the product was originally purchased and registered in that same country or region.

Any repaired or replaced parts will remain covered only for the balance of the original warranty period. Unless otherwise required by local law, the warranty period will not be extended or renewed as a result of repair or replacement.

4. What’s Not Covered

Ezylife warranty coverage does not apply in the following situations:

  • The warranty period has expired.
  • The product has been used for commercial purposes, where the warranty is intended for personal use only.
  • The product was purchased from an unauthorised distributor or retailer.
  • The serial number has been removed, erased, altered, or is otherwise illegible.
  • The product has been damaged due to accident, misuse, negligence, improper handling, fire, water, lightning, power fluctuations, network issues, or other external causes beyond our control.
  • The product has not been used in accordance with the product instructions or user guidelines.
  • The product has been altered or modified by you or by any third party not authorised by ezylife.
  • The product was damaged during transit due to inadequate packaging.
  • Spare parts, accessories, maintenance items, and consumables not provided or recommended by ezylife have been used.
  • Normal wear and tear, including battery wear, is not covered.

For clarity, warranty coverage also does not extend to consumables and accessories once they have been used or accepted after standard delivery. This includes, without limitation:

  • Main roller brushes, side brushes, and roller brush covers.
  • Mop pads, dustbins, disposable dustbags, and dustbin filters.
  • Water tanks and Mop Pad Holder


5. Limitation of Liability

This warranty constitutes the exclusive remedy offered by Ezylife for defects in the product and defines the full extent of our responsibility regarding warranty-related claims.

To the maximum extent allowed by applicable law, all implied warranties, including any implied warranties of merchantability or suitability for a specific purpose, are expressly disclaimed.

Ezylife shall not be responsible for any indirect, incidental, special, exemplary, or consequential damages arising from the use of the product. This includes, without limitation, loss of income, loss of business, loss of data, loss of use, or business interruption, except where such exclusions are prohibited by applicable law.

Where legally permitted, Ezylife's total liability under this warranty will not exceed the amount originally paid for the product.

Nothing in this warranty excludes or limits liability for death or personal injury resulting from our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

6. General Provisions

This warranty is intended to complement, and does not replace or restrict, any statutory rights available to consumers under applicable consumer protection laws.

Before approving a warranty claim, Ezylife may require the product to be returned for assessment or made available for inspection.

Warranty coverage applies only within the country or region where the product was originally purchased. Service outside the original place of purchase may not be available unless required by applicable local laws.

Ezylife reserves the right to revise or update this warranty policy at any time. The version in effect and published on our website on the date of purchase will govern your warranty coverage.


Contact Information 

For warranty claims or support, please contact: 

Ezylife Customer Support 

Email: support@ezylifetech.com

Phone: 18002022945

WhatsApp: +91 7455920448